Contact Dior88
There are four channels here, each built around a different kind of question. Choose well and you get an answer in two minutes; choose badly and you wait until tomorrow.
| Channel | What it handles | Response window |
|---|---|---|
| Live chat | Stuck deposits, payout status, bonus turnover, locked accounts | Under 2 minutes, 24 hours |
| Document submission, formal complaints, anything needing a written record | Within 12 hours | |
| Telegram | Maintenance notices, downtime updates, draw results | Broadcast, not a ticket queue |
| Quick account questions when live chat is not convenient | Under 15 minutes, 24 hours |
What to have ready before you open a ticket
Have three things to hand and most payment questions are closed on the first reply: the account ID sitting at the head of your account page, the reference your bank or e-wallet put on the transaction, and the payment timestamp with its date. Leave out the reference and a stuck deposit turns into a search instead of a lookup.
The escalation path
When live chat cannot close a ticket, it moves to the payments desk on the same day, and anything still open at the 24-hour mark reaches a supervisor with the original transcript attached. Send a formal complaint by email, since email is the one channel that leaves you a written record to keep. Where no answer comes even then, the licence number in the footer takes you to the regulator that issued it.